Contact
Contact Us
We're here to help! Whether you have a question about our products, your order, or our return policy — our team is always ready to assist.
📧 Email Us
Send us a message and we'll get back to you within 24 hours, 7 days a week:
⏰ Working Hours
Saturday – Thursday: 9:00 AM – 9:00 PM (Cairo Time)
Friday: 12:00 PM – 6:00 PM (Cairo Time)
📦 Order & Shipping Inquiries
If you have a question about your order status or delivery, please include your order number in your message so we can help you faster.
🔄 Returns & Replacements
Our policy is simple and transparent:
- Try it in front of the delivery agent — if it's not right for you, return it immediately and pay shipping costs only
- Damaged or defective product — report within 48 hours of delivery and we'll replace it for free
For full details: Refund & Return Policy
💬 Frequently Asked Questions
- Do you ship to all of Egypt? — Yes! We deliver to all Egyptian governorates 🇪🇬
- How long does delivery take? — 1–5 business days depending on your location
- Can I try the product before paying? — Yes! You can test it in front of the delivery agent upon receipt
- What if my product arrives damaged? — Contact us within 48 hours of delivery and we'll send a free replacement
- Is my payment secure? — Absolutely. All transactions are processed securely
We value every customer and will do our best to respond as quickly as possible. Thank you for choosing Purix™! 🙏