Refund & Return Policy
Refund & Return Policy
Last updated: June 2026
At Purix™, your satisfaction is our priority. Here's everything you need to know about our return and replacement policy.
✅ Try Before You Accept
We give you the option to test the product in front of the delivery agent upon receipt.
- If the product doesn't meet your expectations, you may return it immediately with the delivery agent
- In this case, the customer is responsible for shipping costs only
- Returns are not accepted after the delivery agent has left, except in cases of damage or defect
⏱️ 48-Hour Return Window
All return and replacement requests must be submitted within 48 hours of the delivery date. Requests made after this period will not be accepted.
🔄 Replacement for Damaged or Defective Items
If your product arrives broken or damaged, we will replace it for free under the following conditions:
- The damage must be reported within 48 hours of receiving your order
- The defective product must be returned with the delivery agent at the time of delivery, or returned via courier within the 48-hour window
- A replacement will be sent as soon as possible at no extra cost
❌ Non-Returnable Cases
- Products that have been used after the delivery agent has left
- Products opened with no defect reported within 48 hours of delivery
- Change of mind requests submitted more than 48 hours after delivery
📋 Quick Summary
| Case | Resolution | Customer Cost | Time Limit |
|---|---|---|---|
| Product not suitable (in front of agent) | Immediate return | Shipping cost only | At delivery |
| Product arrived broken or damaged | Free replacement | Free | Within 48 hours |
| After 48 hours from delivery | Not accepted | — | — |
📞 Contact Us
For any questions regarding your order or this policy:
📧 purixremover@gmail.com
Our team responds within 24 hours, 7 days a week.